If you are not pleased with our product quality when you receive it, you can require exchange within 7 days after it reaches to you.
1. Send your request by email to firstname.lastname@example.org within 7 days.
2. No quality problem, no exchange.
3. When return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed.
Motivation by quality problem:
For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return Merchandise Agreement (RMA), a RMA number and a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the RMA, and that we did not agree on.